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How do you handle customer support for your startup?

  • 1.  How do you handle customer support for your startup?

    Posted 10-25-2023 13:53

    I feel like this rarely gets talked about but on our excel sheet customer support seems to be one of the biggest scaling cost.

    Many large startups seem to just accept having bad customer support. It seems like fastest growing startups spend the minimum effort possible on customer service.

    But me and my cofounder don't want to do that. We've gotten burned so many times by terrible customer support.

    How do you handle your customer support?



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    Shawn Verobali
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