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Shareholder Didn't Receive Email

Carta Admin12-06-2022 14:33

Meanwhile, could you kindly check one thing for me – one of our shareholders, says they did not receive ...

Carta Support01-19-2023 08:16

This certificate was issued to the same stakeholder that has accepted ZA+-3. This holder has a portfolio ...

1. Shareholder Didn't Receive Email

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Carta Admin
Posted 12-06-2022 14:33

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Meanwhile, could you kindly check one thing for me – one of our shareholders, says they did not receive the share certificate email, although we have updated the email address and resent it twice. Could you check from your end whether the share certificate was sent to them?

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Carta Admin
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2. RE: Shareholder Didn't Receive Email

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Carta Support
Posted 01-19-2023 08:16

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This certificate was issued to the same stakeholder that has accepted ZA+-3. This holder has a portfolio already set up in Carta. Even though you issued this to a new email address, the system is still routing to his already existing portfolio.

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Carta Support
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