Looks like the team sent a few emails to your Truveris account, but maybe you didn't get them. Are you able to access that email? Looks like you need to take the steps in this article: https://support.carta.com/s/article/how-to-request-a-2fa-reset
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Brent Devey
Community Manager
Carta
Salt Lake City UT
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Original Message:
Sent: 12-14-2023 04:45
From: Arif Hussain
Subject: Login Verification
Thank you so very much @Brent Devey. I used the last backup code today. I won't be able to log in again to write back another reply.
Anxiously waiting for someone to get in touch via my email and walk me through the steps and hopefully it will resolve the issue.
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Arif Hussain
Original Message:
Sent: 12-09-2023 16:18
From: Brent Devey
Subject: Login Verification
Hi @Arif Hussain. It looks like you'll some help from our Support Team who can reset that for you. We've created a support ticket on your behalf and someone should be reaching out soon to help. Thanks for reaching out!
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Brent Devey
Community Manager
Carta
Salt Lake City UT
Original Message:
Sent: 12-08-2023 07:02
From: Arif Hussain
Subject: Login Verification
Hi, I have created my account with authenticator. I was supposed to get 6 figure code after username and password but with change of mobile, I don't have accessiblity of that part. I use my backup codes to login. I think I am about to loose that part too. Can someone please guide, how I can start over so I can 6 digit code needed at time of login or have my backup codes regenerated? Thank you.
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Arif Hussain
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