FAQ: Cap table discrepancies

A mismatch between Carta and your statutory register is almost always explainable. Work through these before escalating.

Most common causes:

1. Cancelled securities not yet finalised

Filter Equity Awards by status and look for anything showing as "Pending Cancellation" — these may still be counting toward your outstanding total.

2. Duplicate or unprocessed transfers

Export the Securities Ledger (Reports → Securities Ledger) and look for certificates that appear twice, or where an original wasn't cancelled after a transfer.

3. Fully diluted vs. issued and outstanding

Carta's summary can show either. Make sure you're comparing the same metric against your register — fully diluted includes the unissued option pool, outstanding doesn't.

4. Timing lag

If your company secretary updates the register on a monthly cadence, it may simply be behind recent Carta entries. Confirm the effective date you're comparing against.

If you've worked through all of the above and still can't reconcile the numbers, contact APAC support with the specific figures and the date you're comparing as of:

📖 Read the full guide: Understanding authorized, outstanding, and fully diluted shares →