We issued an RSA and it was sitting in "waiting for payment" status. Instead of going through the...

We issued an RSA and it was sitting in "waiting for payment" status. Instead of going through the payment flow to generate the issue date, one of our admins manually added the issue date directly. Now the RSA won't update correctly. The issue date shows on the record but the payment status never cleared. We can't modify it and can't seem to find a way forward. Can Carta take a look?